The workplace of the future will need to feature cross-functional teams, blending the skills and experience of both IT and business professionals, according to a leading CIO.
Laura Money, CIO of insurance giant Sun Life, commented that, in her experience, a cross-functional model leads to far greater business agility. Interviewed for CIO.com, she claimed that blending technical and business skill sets in the same team made organisations ‘much more productive’ and able to bring about change and innovation faster.
She added that the time had come and gone for IT teams to build solutions and ‘throw them over the fence’, only for business leaders to say that the solutions do not match their needs. Both sides of the business must share a strategic agenda.
She also said she believes that cross-functional working can help with staff retention at a time of skills shortages, because younger IT employees in particular value being part of a bigger picture rather than being confined to a silo.
She noted that Gartner also believes that cross-functional teams represent the future. The analyst firm has said that by 2024, 30% of corporate teams will be based around a self-directed and hybrid style of working, and becoming more efficient in the process.
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