Healthcare provider and care home operator Korian Benelux has innovated with AI to optimize network performance and reliability and deliver personalized care for its residents. The innovations are based around AI-driven enterprise solutions from Juniper Networks, including wireless and wired access.
More than 11,000 Korian employees provide care for approximately 15,000 residents in 173 locations in The Netherlands and Belgium. The company said it was drawn to Juniper’s Mist AI engine with cloud-hosted operations to give its IT team greater insights into user experiences and better troubleshooting for connected medical Wi-Fi devices and phones. The real-time insights have simplified troubleshooting at the customer, device and site level for better service quality, it claimed, helping to deliver actionable recommendations to proactively fix issues, often before users are impacted. As a result, users experience a more reliable network infrastructure with less downtime. Centralized configuration and zero-touch provisioning simplify the onboarding of new access points and switches as facilities are updated. When Korian does a renovation, the network can be installed in one day, compared to two days with their previous wireless solution.
Staying connected to families and friends is important to the well-being of Korian’s residents and short-term recovery patients, whether they like to call, video chat or email. Residents can use tablets in their rooms to watch movies, listen to their favorite music and call the nursing staff if they need help. Voice communications are loud and clear. Families and friends have guest Wi-Fi when they come to visit.
Korian staff have responsive access to their long-term care, clinical and administrative applications, so they can stay productive and focused on patient care.
“With our new network, our nursing staff have resilient access to medical and administrative applications,” commented Christoph Van Doren, ICT Director, Korian Benelux. “Computers on wheels and other smart medical equipment are always connected. Residents and their families can now easily connect to the Wi-Fi. IT has clear visibility into service level expectations and what we’re actually delivering. With Juniper Mist, we can see any Wi-Fi problems ourselves immediately, instead of waiting for nursing staff to tell us. Ultimately, we spend less time troubleshooting, and that frees up our time for more strategic priorities.”
“Healthcare organizations are constantly looking to leverage innovative technology to deliver a high-touch experience for residents, guests and staff,” added Gos Hein van de Wouw, Vice President, Enterprise, EMEA, Juniper Networks. “The network plays a vital role at Korian by keeping its technology infrastructure healthy. It allows them to simply scale and support new applications and technologies that can assist in driving better resident outcomes and experiences.”