Pictured: Que Dallara, President and CEO, Honeywell Connected Enterprise
The CEO of Honeywell Connected Enterprise has described how the pandemic has helped speed up the company’s programme of digital transformation.
Que Dallara, president and CEO of Honeywell, said that by deploying the right digital solutions, Honeywell has been able to speed up employee productivity and product innovation, and also improve customer experiences, despite 21 months of hardly any face-to-face interaction and forced collaboration via screens.
She pointed out how innovation is in the company’s DNA: “Honeywell invented unleaded petrol, we created technology for 85% of the world’s biodegradable detergents, we design and build large-scale manufacturing plants,” she explained. “Honeywell has been a part of innovation, whether it’s in energy or safety or security. We’ve been a part of every US space mission.”
Dallara explained how the pandemic affected plans for transformation: “It has shown us the need to move even more of our processes online. Anything that can be digitized will be digitized. We can now see how information technology and operational technology data will converge and open up opportunities to drive performance in a way that it can’t today.”
She said DX has also improves the employee experience, leading to better customer service experiences and business growth.
Dallara said Honeywell’s main DX partner has been Salesforce: “Its Customer 360 helps with three areas,” she explained. “One is around managing our thousands of customers and thousands of sellers, and we couldn’t do this without software that helps us keep it together. Two is around our field service organization. And again, we have thousands of frontline workers in this area. And then last, we use it in HR to handle our employee service cases. Connecting multiple departments through one integrated platform enables Honeywell to provide a 360-degree view of data.”