Japanese payment brand JCB is launching a new generation of its portal in a bid to improve customer engagement.
The MyJCB platform is an online portal used by the company’s credit card customers to make payments, check statements, register for additional services and check both financial and loyalty balances. The platform needs to be available 24×7 and adhere to strict governance and compliance requirements.
To further its plans for digital innovation, JCB is working with Hewlett Packard Enterprise, deploying the vendor’s GreenLake edge-to-cloud platform to form the basis of new customer experiences and services.
“JCB is working with HPE on the creation of its next generation of customer experiences,” said Akira Matsuoka, Senior Vice President, Digital Solutions Development Department, JCB. “New technologies are accelerating the development of innovative payment solutions which create brand new experiences for consumers. As we continue to grow, HPE GreenLake gives us the foundation to move to a cloud-native mission-critical platform, allowing us to react more quickly to the rapidly evolving needs of our customers and offer ground-breaking new services with personalized, easy-to-follow experiences.”
Formed in 1961, JCB is the only Japan-based international credit card brand and currently boasts over 142 million card holders. JCB has expanded into a wide range of service offerings, including mobile phone payment solutions and its QUICPay contactless infrastructure, serving customers in Japan and 150 countries around the world. Since 2019, JCB has been modernizing its payment network, reflecting the exponential growth in cashless payments, which has accelerated even faster in the wake of the global pandemic.
As well as moving to a new data center, JCB wanted to move to a modern and flexible platform running modernized container applications to allow it to react more quickly to customer needs and develop an increasing number of new, personalized services.
The solution, delivered as a cloud service on a pay-per-use payment model, uses the HPE Superdome Flex 280 Server for in-memory processing and mission-critical capabilities to ensure always-on performance.