Japanese payment brand deploys new customer portal

Japanese payment brand JCB is launching a new generation of its portal in a bid to improve customer engagement.

 

The MyJCB platform is an online portal used by the company’s credit card customers to make payments, check statements, register for additional services and check both financial and loyalty balances. The platform needs to be available 24×7 and adhere to strict governance and compliance requirements.

 

To further its plans for digital innovation, JCB is working with Hewlett Packard Enterprise, deploying the vendor’s GreenLake edge-to-cloud platform to form the basis of new customer experiences and services.

 

“JCB is working with HPE on the creation of its next generation of customer experiences,” said Akira Matsuoka, Senior Vice President, Digital Solutions Development Department, JCB. “New technologies are accelerating the development of innovative payment solutions which create brand new experiences for consumers. As we continue to grow, HPE GreenLake gives us the foundation to move to a cloud-native mission-critical platform, allowing us to react more quickly to the rapidly evolving needs of our customers and offer ground-breaking new services with personalized, easy-to-follow experiences.”

 

Formed in 1961, JCB is the only Japan-based international credit card brand and currently boasts over 142 million card holders. JCB has expanded into a wide range of service offerings, including mobile phone payment solutions and its QUICPay contactless infrastructure, serving customers in Japan and 150 countries around the world. Since 2019, JCB has been modernizing its payment network, reflecting the exponential growth in cashless payments, which has accelerated even faster in the wake of the global pandemic.

 

As well as moving to a new data center, JCB wanted to move to a modern and flexible platform running modernized container applications to allow it to react more quickly to customer needs and develop an increasing number of new, personalized services.

 

The solution, delivered as a cloud service on a pay-per-use payment model, uses the HPE Superdome Flex 280 Server for in-memory processing and mission-critical capabilities to ensure always-on performance.

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Book of the Month*

The Serendipity Mindset: The Art and Science of Creating Good Luck

By Dr Christian Busch
Serendipity is an aptitude for making desirable discoveries by accident. To other people it looks like “good luck”, but it is more the ability to recognise and seize an opportunity, rather than have good fortune thrust upon one. Finding a wallet stuffed with money on the conference room floor is good luck, whereas holding it up and asking if anyone has lost their wallet might be the beginning of a valuable friendship – that would be serendipity.

Chance encounters, or strokes of fortune, feature in countless stories of business success. This book looks beneath the surface, reveals and teaches the mindset that can transform pure chance into opportunity. The author is director of the Global Economy Program at New York University’s Center for Global Affairs, and a lecturer at the London School of Economics.

Serendipity is an aptitude for making desirable discoveries by accident. To other people it looks like “good luck”, but it is more the ability to recognise and seize an opportunity, rather than have good fortune thrust upon one. Finding a wallet stuffed with money on the conference room floor is good luck, whereas holding it up and asking if anyone has lost their wallet might be the beginning of a valuable friendship – that would be serendipity.

The author says “This is a book about the interactions of coincidence, human ambition and imagination”. In the above example: finding the wallet is the coincidence; ambition is the desire to make something of the discovery; add imagination and you open up a whole menu of possibilities: from spending spree to earning a reputation for honesty – or even making a wealthy friend.

Business is typically forged on human ambition and imagination, but early success often feeds an appetite for control – and “control freaks” can be blind to the opportunities thrown up by the unexpected. They only see chance events as distractions. If plans go awry, they may blame the failure on “bad luck” rather than admit their own inflexible attitude.

The author himself admits to being “a German who is used to planning” and prone to feel anxious when something unexpected happens. That makes him an ideal teacher, because he has worked hard to discover and analyse the mindset that enables one to “connect the dots” and cultivate serendipity. He presents a goldmine of examples from science, business and life where an apparent mishap or failure lead to a breakthrough.

Indeed, studies suggest that around 50% of major scientific breakthroughs emerge as the result of accidents or coincidences. A well-known example is Alexander Fleming’s discovery of penicillin, launching the whole field of antibiotics. Other examples include X-rays, nylon, microwave ovens, rubber, Velcro, Viagra and Post-it Notes – where would we be without these!

The book goes beyond the ability to recognise and respond to opportunities in chaos, but the subtitle – The Art and Science of Creating Good Luck – is actually a bit misleading. True, he does show ways to develop better fortune, but it would be better to call it “inviting” or “encouraging” good luck. For example, he suggests better ways to start a conversation with a stranger – ways that will make it more likely to lead to chance connections or shared interests.

The publishers may have chosen the word “creating” to make the book appeal to the human desire to control – for control freaks are exactly the readership that would benefit the most from this book’s wisdom and practical advice.

For the rest of us, it offers a great way to rediscover the sense of play that is so important in life – and too often lost in business.

 

“Following the success of The Serendipity Mindset hardback, a paperback edition has also now been launched under the title “Connect the Dots”.

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