The Radisson Hotel Group is innovating with a new cloud-native, software-as-a-service (SaaS) platform as it seeks to unlock the power its data, accelerate business transformation and enhance the customer experience.
In the hospitality business, driving the best-possible outcome for customers is essential to ensure repeat business, and having the right data plays a vital role in assuring those outcomes, said the hospitality specialist.
Radisson will implement a secure, cloud-native platform from vendor Reltio as part of a push to improve data quality, particularly around reporting. It will also augment data workflows across the organization, which it hopes will help improve business performance while reducing workloads. By ensuring consistent master data, Radisson Hotel Group believes it can leverage accurate, consistent, and comprehensive information to transform its business and improve the service to its customer base.
“At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters,” said Nouman Ali, Senior Director, Global Data Governance & MDM with the company. “It is how we do business and who we are at the core. Data plays a crucial role in enhancing and personalizing our customers’ experiences. Reltio is a key partner as we embark on our digital transformation initiative. Its cloud native solution gives us the trusted, high quality data we need – in real time – to deliver truly memorable moments for our guests.”
Radisson Hotel Group is one of the world’s largest hotel groups. The Radisson family of brands can be found around the world in more than 120 countries with currently over 1,700 hotels in operation and under development. The Group has been recognized as the 4th-Best Employer in the Travel & Leisure Industry by Forbes.
“The breadth of Radisson Hotel Group’s enterprise application system architecture, which expands across many hotel chains and operational units, requires a need for accurate, timely data that can help deliver an even better customer experience and drive business outcomes,” said Manish Sood, CEO, Founder & Chairman of Reltio. “That’s where we help – the Reltio platform combines all of Radisson Hotel Group’s data sources into one – from loyalty, to transactions, to preferences – giving it a 360-degree view of its customers. We are thrilled to have Radisson Hotel Group as a partner, and to help accelerate the value of its data.”