An innovative e-health platform has been launched with the aim of transforming healthcare across Africa.
Orange Santé is aimed at both African patients and doctors, designed to provide access to several services such as online appointment booking, payment for remote consultations and digitized medical records.
The platform has been developed as a collaboration between French telecoms carrier Orange and DabaDoc, a Moroccan start-up active in the Maghreb region. It aims to address the issue of limited and unequal access to healthcare for African patients on a continent where there is just one doctor per 1,000 inhabitants, according to the GSMA. Orange Santé’s ambition is to support the African medical sector to make up for the shortage of doctors affecting certain health districts, by allowing patients living in isolated regions to consult the specialist of their choice remotely.
Starting this summer, Côte d’Ivoire will be the first country in sub-Saharan Africa to benefit from the Orange Santé platform with online appointment booking. Other innovative services will gradually be added to the system by 2023.
Orange Santé is particularly aimed at Ivorian healthcare facilities since it allows them to be listed on the platform, and to digitize the management of their healthcare center, from making appointments online to creating the patient’s digitized medical record. The platform provides member healthcare professionals with greater visibility and flow management, while allowing them to improve their organization.
Orange and DabaDoc signed a strategic partnership in June 2021 aimed at benefiting from DabaDoc’s technological expertise and Orange’s payment solutions to enable the development of digital solutions that quickly bring concrete benefits to patients and the entire African healthcare ecosystem.
The launch of Orange Santé in Côte d’Ivoire is part of the Orange group’s strategy to become the leading digital operator and a key player in e-health in Africa and the Middle East. The Orange Santé platform will be launched in other countries in sub-Saharan Africa by 2023.
Orange is present in 18 countries in Africa and the Middle East and has over 137 million customers at 31 march 2021. With 6.4 billion euros of revenues in 2021, Orange MEA is the first growth area in the Orange group. Orange Money, its flagship mobile-based money transfer and financial services offer is available in 17 countries and has more than 70 million customers. Orange, multi-services operator, key partner of the digital transformation provides its expertise to support the development of new digital services in Africa and the Middle East.