RealWear, a developer of assisted reality wearable solutions for industrial workers, is innovating with a new cloud platform that gives users software-driven control over devices.
RealWear Cloud sees the company shift from being a hardware-centric company to a fully platform-centric business, developing the concept of ‘assisted intelligence’. At its heart is software which allows companies to remotely and securely streamline control of their RealWear device fleet. The company said the platform allows for low-touch, over-the-air firmware updates, keeping the devices secure and company data protected.
RealWear is also introducing RealWear Cloud Assistance as part of its new offering. This provides real-time remote technical support and troubleshooting to frontline workers so they can identify, diagnose and fix device issues. According to VDC research, individual incidences of device failure result in 72 minutes of lost or disrupted productivity for frontline industrial workers.
“As the deployment of RealWear devices grows across sites and countries, it’s critical that we provide great IT tools and real-time metrics for those ultimately responsible for the successful deployment of the devices in the field,” said Andrew Chrostowski, Chairman and CEO of RealWear. “We’re capturing data that will drive better decisions. It’s exciting to see RealWear transitioning from a device-centric company to a platform solution company with the introduction of our first SaaS offering. Wearable technologies are becoming more and more mainstream in the enterprise, and making deployments simple and frictionless is one of our key goals. Wearables are no longer viewed as a novelty but are now trusted by enterprises to bring value and solve real-world problems.”
RealWear is used in a range of industries with customers, including Shell, Goodyear, Mars, Colgate-Palmolive, and BMW.