Amala Duggirala has joined the company, which provides insurance for military veterans, as executive vice president and enterprise chief information officer (ECIO), and will be a member of USAA’s executive council, reporting to the CEO. She will lead a team of 6,000 IT professionals spanning technology, data, security and third-party management.
The USAA has been swift to stress Duggirala’s track record in DX: “Amala is one of the leading strategists in technology, and we will leverage her industry expertise and passion for developing people to lead USAA’s technology transformation,” said President and CEO Wayne Peacock. “Her enthusiasm and innovative spirit are the perfect match for USAA as we continue to build innovative products and services for our members and teammates into our second century.”
Duggirala has spent the last five years at Regions Bank where she served as chief operations and technology officer. Prior to that, she led technology and product transformations in the fin-tech and telecom industries at companies including Kabbage, ACI Worldwide and BT. She was added last year to Forbes’ inaugural ‘CIO Next 2021’ list which highlights the top technology executives considered by Forbes to be redefining the role of CIO and driving game-changing innovation.
“I look forward to maintaining USAA’s reputation as a technology and innovation leader in the financial services industry,” said Duggirala. “It’s my honor to serve the military community as well as our 37,000 employees worldwide.”
Founded in 1922 by a group of military officers, USAA is a leading provider of insurance, banking and investment and retirement solutions to more than 13 million members of the US military. Headquartered in San Antonio in Texas, USAA has offices in seven US cities and three overseas locations and employs more than 37,000 people worldwide.